Return & Refund Policy

At CVLTS, we keep things simple and fair. Please read the following carefully before requesting a return.

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Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• Items must be unused, unwashed, and not worn

• Items may be tried on, but not used for training

• Original tags must still be attached

• Items showing signs of wear, training use, or washing will not be accepted

Once your return request is approved, items must be sent back following the instructions provided.

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Non-Returnable Items

We do not accept returns for:

• Items that have been worn for training

• Items without original tags

• Items returned outside the 7-day window

 

Refunds

Approved returns will be refunded to the original payment method, minus shipping costs.

Once we receive and inspect the returned item, refunds are processed within 10–14 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund.

 

Return Shipping

• Return shipping costs are the responsibility of the customer

• We recommend using a tracked shipping service, as CVLTS is not responsible for lost return packages

 

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number

• A clear description of the issue

• Photos showing the defect or error

Once verified, we will arrange a replacement or refund at no additional cost to you.

 

Shipping Area

At this time, CVLTS ships only within the Canary Islands.

 

How to Request a Return

To start a return, contact us at:
📧 cvlts@gmail.com

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Please do not send items back without contacting us first.

 

Contact

For any questions regarding returns or refunds, reach out to us at the email above.
We’ll respond as quickly as possible, usually within 1–2 business days.

CVLTS reserves the right to refuse returns that do not meet the conditions outlined above.